ThatPerfectSummer

Wednesday, August 25, 2010

Screwed up Singtel

Received an sms yesterday evening, my iphone4 finally arrived!!! :D

But there are alot of disspointments i have against the so-called "best provider in Singapore"

1st is the vouchers issue. You may have heard that by hopping service provider, you will get a $100 to $200 vouchers when you sign up with them. But, for there is nothing for their existing customers in Singtel. They are focusing on there new customer's database instead of pleasing their existing customers. According to marketing theory, it is easier and more profitable to maintain old customer than attracting new customers. Seems like Singtel is not working this way!

2nd is still about the vouchers. I called in to request for the recontracting vouchers, the customer service personnel told me that i am eligible for a $50 vouchers for the phones hand set. I have reconfirm with for a few time whether i am able to buy the iphone 4 with the voucher, he confirmed with me again and again. However, the voucher only last for a month and the iphone 4 reservation takes 1 month, so i told the guy that i will call back again to request for the voucher after i place my order. 1 week later after i placed my order, another customer service lady served me and inform me that they are regret to inform me that the voucher are not applicable for iphone 4 handset. I was fuming! How can they take back their words? she asked me whether do i still need it, comeon, this voucher is of no use to me at all now. This is horrible!

3rd is the iphone collection. I have received an sms from Singtel that my iphone 4 is ready for collection. However, I have to proceed to the outlet to collect them by 25/08, if not, it will be released on 26/08. And guess the time that they messaged me yesterday? it is near 7pm. I just boarded my bus which cost me $2.40 once i tapped my card. I have to attend school today. How am i suppose to collect it? The best is, i called them early in the morning to tell them my schedule. They said that they will get back to me, a different lady called in the afternoon and say will get back to me again. It's 5.42pm now. I received no phone calls till now.

What kind of the service is this?

Singtel is not making my life any easier!

Maybe I should wait alittle longer to change to another service provider.